Delivery Terms

Effective Date: 2025-02-01
Company: UAB AKTO (Company Code: 30278851)
Website: Dogbox.lt

These Delivery Terms explain how orders placed through Dogbox.lt are processed, shipped, and delivered. By completing a purchase on our Website, you agree to the following conditions.

1. Order Processing

• Orders are processed only after full payment is received and cleared.

• Standard processing time is 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Methods

• Orders may be shipped via our approved courier services, handled by third-party logistics companies, or collected directly from our warehouse.

• Available delivery methods depend on your location and will be displayed at checkout.

3. Shipping Costs

• Shipping costs are calculated at checkout based on destination, order size, and weight.

• Customers are responsible for reviewing and accepting shipping charges before completing the order.

4. Delivery Times

• Estimated delivery times depend on the courier and destination.

• Typical delivery within Lithuania: 2–5 business days.

• International deliveries may take longer due to customs clearance or courier delays.

• Exact delivery dates cannot be guaranteed. Dogbox.lt is not responsible for delays outside our control.

5. Customer Responsibilities

• Customers must provide accurate and complete delivery information.

• We are not responsible for failed deliveries caused by incorrect or incomplete information.

• If delivery fails, the customer may be responsible for re-delivery charges.

6. Pickup Orders

• Customers selecting pickup will be notified when their order is ready.

• Pickup location:
  📍 Mituvōs str. 4, Kaunas, Lithuania, LT-50130

• A valid order confirmation and identification may be required when collecting the order.

7. Risk & Liability

• The risk of loss or damage passes to the customer once the order is handed over to the courier or collected at our warehouse.

• Customers are encouraged to check the goods upon delivery and report any visible damage directly to the courier.

8. Undelivered Orders

• If an order is returned due to failed delivery attempts, refusal, or incorrect details, we will contact the customer to arrange re-delivery at their expense.

• If the customer does not respond within 14 days, the order may be cancelled in line with our Returns & Refunds Policy.

9. Contact Information

For all delivery-related questions or assistance, please contact us:

📧 Email: info@dogbox.lt
📞 Phone: +370 620 34211
📍 Address: Mituvos str. 4, Kaunas, Lithuania, LT-50130