Privacy Policy

Effective Date: 2025-02-01
Company: UAB AKTO (Company Code: 30278851)
Website: Dogbox.lt

At Dogbox.lt, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our Website.

1. Information We Collect

We may collect the following types of personal data:

• Contact details (name, email address, phone number, billing/shipping address).

• Order details (products purchased, payment method, delivery preferences).

• Account information (if you create an account on our Website).

• Technical data (IP address, browser type, device information, cookies, and usage statistics).

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and deliver orders.

• To communicate with customers, including sending order confirmations, updates, and support responses.

• To manage returns, refunds, and exchanges.

• To comply with legal and tax obligations.

• To improve our services, Website functionality, and customer experience.

3. Data Sharing

• We do not sell or rent your personal data to third parties.

• We may share your information with trusted service providers such as:

  • Payment processors (for secure transactions).

  • Courier and logistics companies (to deliver your orders).

  • IT and hosting providers (to maintain our Website).

• Data may be disclosed when required by law or to protect our legal rights.

4. Data Retention

• We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy.

• Order and billing records may be kept for up to 10 years in compliance with Lithuanian accounting and tax laws.

5. Your Rights

As a customer within the European Union, you have the following rights under GDPR:

• Right to access – request a copy of your personal data.

• Right to rectification – request correction of inaccurate or incomplete data.

• Right to erasure – request deletion of your personal data, subject to legal requirements.

• Right to restrict processing – request limited use of your data.

• Right to data portability – request a copy of your data in a commonly used format.

• Right to object – opt out of certain processing activities, including marketing.

To exercise your rights, contact us using the details provided below.

6. Cookies

• Our Website uses cookies to improve functionality and user experience.

• Cookies may collect information such as browsing activity, preferences, and login sessions.

• You may disable cookies in your browser settings, but some features of the Website may not function properly.

7. Data Security

• We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

• Despite our efforts, no transmission over the Internet can be guaranteed as 100% secure.

8. Changes to This Policy

• We may update this Privacy Policy to reflect changes in law, technology, or our business practices.

• The latest version will always be available on our Website with the updated effective date.

9. Contact Information

For questions, data requests, or privacy concerns, please contact us:

📧 Email: info@dogbox.lt
📞 Phone: +370 620 34211
📍 Address: Mituvos str. 4, Kaunas, Lithuania, LT-50130